Terms & Conditions

Customer Satisfaction
At 
Mata Hati Online Store customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.
 
Returns & Exchanges
If you received faulty item, you can return an item within 7 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.


Security
At matahati
.com.my, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only matahati.com.my is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.

Your Privacy
At 
matahati.com.my, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Contact Us
If your question or comment is relative to your 
matahati.com.my order, call 010-764 7674 and speak with one of our friendly Customer Service professionals or email us at sales@matahati.com.my

How to Order
Ordering online from the 
Mata Hati Online Store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart with a total amount purchased so far. You will also be able to see which items are in stock and which items are sold out. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

International Orders
We are currently delivering orders to eight countries only (Indonesia, Brunei, Singapore, Japan, Australia, New Zealand, US and UK). If your country is not listed here, you can email us to 
sales@matahati.com.my

Pricing and Payment
All prices are in Ringgit Malaysia (MYR) and are subject to change without notice. We currently accept direct payment from major bank in Malaysia including Maybank2u, CimbClicks, RHBonline, ALLIANCE Bank, and Hong Leong Bank. You will be redirected to your preferred payment channel when you proceed to check out. We also accept PayPal.

Color
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Shipping
Online Orders:
At 
matahati.com.my, most orders ship out from our warehouse one day after payment received. Although most online orders process and deliver within 2 to 3 business days, please allow up to 4 to 5 days for delivery. (Shipping in Malaysia only).